Frequently Asked Questions
Everything you need to know about your Playful Promises order.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since we stock various brands, we recommend checking your measurements against our specific charts for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, hosiery and adhesive products cannot be returned once opened.
How long will my shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Are your products ethically sourced?
Yes, we are committed to ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and safe working conditions across our entire supply chain.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change within 1 hour of placement, but once the order has reached our warehouse, we are unable to make modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.